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    Help & Support

    Have questions or need assistance? I'm always ready to help with orders, shipping, or product care. Contact me anytime—I'm just a click away!

    CONTACT
    I primarily work in 925 Sterling Silver, though you may find accents in copper, brass, or even gold. I only use recycled silver and ethically sourced or lab-created gems in order to keep things sustainable!

    All pieces are hallmarked by the Edinburgh Assay Office prior to shipment to verify quality.
    I do! I can offer engraving on existing products for a small fee, and I'm happy to chat with you about custom commissions or alterations to existing pieces.

    Warranty Full terms and conditions can be found here. Summary below: Each piece is handmade with care, and I want you to feel confident wearing it. If there’s ever an issue with the craftsmanship, please get in touch within 14 days of receiving your order. I’ll happily repair or replace anything that’s genuinely faulty due to workmanship.

    This warranty doesn’t cover normal wear and tear, accidental damage, or pieces that haven’t been properly cared for — silver, like all good things, needs a little love to stay its best.

    Returns

    Because every piece is made by hand, I can only accept returns if:

    • The wrong item was sent, or

    • There’s a genuine fault covered by the warranty above.

    I’m unable to accept returns for:

    • Incorrectly ordered sizes

    • Earrings (hygiene reasons)

    • Damage after delivery

    • Lack of care or maintenance

    Items must be returned in their original packaging, and any repair or refund will be handled thoughtfully and fairly on a case-by-case basis.

    For custom orders, please allow 3-4 weeks for international shipping, and 2-3 weeks for domestic (UK).

    Ready-to-ship orders: Please allow 2-3 weeks for international shipping and 1-2 weeks for domestic (UK).
    I ship to the UK, US, and Canada.

    US Customers: Please note that there is now a 10% tariff plus handling fees for all products incoming to the US from the UK. These will be calculated at checkout and pre-paid so there are no unpleasant surprises.

    I'm sorry to say that I cannot ship to the EU at present owing to changes in policy post-Brexit.
    International customers will be provided with tracking information via email once your order is shipped.