Terms and Conditions

Terms & Conditions

For Made-to-Order Jewellery

Every piece of jewellery I make is crafted to order, especially for you. Because of this, the refunds and returns process is a little different from shops that carry ready-made stock. I want my policy to be clear, kind, and fair, and I’m always here to help if something goes wrong.

Nothing in this policy affects your statutory rights.

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1. Made-to-Order Items (Change of Mind)

All pieces from Stacy Bias Jewellery are made to order, which means they are created individually to your chosen size, finish, and specifications.

For this reason, I cannot accept returns or issue refunds for change of mind once your order has been placed. This is standard practice for handmade, made-to-order jewellery and aligns with UK consumer law exceptions for personalised or custom-made goods.

Please read item descriptions carefully and reach out with any questions before ordering. I’m always happy to help guide you on sizing, finishes, and design choices.

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2. Earrings

For hygiene reasons, all earrings are strictly non-returnable, even if made to order. They can of course still be returned if faulty.

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3. Faulty, Incorrect, or Damaged Items

I take great care in crafting, polishing, and packaging your jewellery. If your piece arrives faulty, damaged during shipping, or not as described, I absolutely want to fix it.

If you believe there is an issue:

Please contact me within 14 days of receiving your order.
Include your order number, photographs, and a clear description of the problem.

For confirmed faults, I will:

  • Repair the piece,
  • Replace it with the same design, or
  • Offer a full refund if neither is possible.

I will also cover or refund reasonable return postage costs for confirmed faults.

After 14 days, I will still do my best to help and may offer repair options at cost, depending on the issue and wear.

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4. Resizing & Adjustments

Because each piece is made for you, it is absolutely necessary that you determine your correct size before ordering. Ring sizing kits are widely available and I would encourage you to order one before investing in a piece of custom jewellery.

Rings cannot be returned or refunded based on poor fit unless the error was mine, in which case I will correct it at no cost to you.

In some cases, resizing is possible – in some cases, based on design, it may not be.

If you’ve ordered the wrong size:

  • Contact me.
  • I’ll confirm whether resizing is possible, and
  • Provide a quote for the resize and postage.
  • For international orders, it may be less expensive to consult a local jeweller for resizing

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5. Condition & Return Packaging (Faulty Items Only)

For returns due to faults:

Items must be sent back securely packaged, in perfect condition, and in the original packaging.
Please use a tracked and insured service.


I cannot be responsible for returns lost or damaged in transit.

Refunds (for confirmed faults) are processed only once the item has arrived back safely.

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6. Refund Processing

For approved refunds:

Funds will be returned to the original payment method.
Processing times vary based on your bank or payment provider.

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7. Shipping, Customs & Import Duties

I currently ship to:

  • United Kingdom
  • United States
  • Canada
  • Australia
  • New Zealand

All orders are shipped using a tracked service where available.

For customers outside the UK:

  • Import duties, taxes, and customs fees are charged by your country and are the customer’s responsibility.
  • In the case of US Tariffs, I will collect the tariff at the time of payment and pre-pay them, however any local tax are the buyer’s responsibility.
  • I cannot under-declare value or mark parcels as “gifts” for customs purposes.
  • If customs fees are refused and the parcel is returned or destroyed, I may not be able to refund the order unless the piece returns to me safely.

Delays due to customs, weather, strikes, or carrier issues are outside my control, but I will always help you track your parcel where possible.

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8. EU Orders (Apology & Future Plans)

At present, I am unable to ship to EU countries.

Post-Brexit customs rules, VAT requirements, and variable handling fees make shipping high-value jewellery to the EU extremely complex for very small businesses. I’m looking into safe, reliable solutions so I can offer EU shipping in the future, and I’m genuinely sorry for the inconvenience.

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9. How to Report a Problem or Request a Repair

Please contact me with:

  • Your name
  • Order number
  • A clear description of the issue
  • Photos or video if helpful

I’ll respond with next steps and any return instructions.